TERMS OF PURCHASE

1. The Agreement

Please read our terms and conditions for online purchases at muscleup.no.

By completing a purchase, you accept our terms and conditions, and a binding agreement is entered into between MUSCLEUP AS and you as the customer. Please note that the terms and conditions may change and should therefore be read every time a purchase is made at MUSCLEUP.

2. The Parties

Seller:

Company Name: Muscleup AS

Organization Number: 925793094MVA

Postal Address: Notvollvegen 18, 6456 Skåla - Norway

Phone: 917 32 502

Email: kontakt@muscleup.no

Customer support by phone 917 32 502 (weekdays 10-16) or email kontakt@muscleup.no. We respond to all email inquiries within 24 hours on weekdays.

Buyer:

The buyer is a consumer placing the order, and is referred to below as the buyer/customer.

3. Price:

All prices are in Norwegian kroner (NOK), including current VAT and all other charges.

We reserve the right to change prices and correct price errors on our products.

Please note that offers are valid while supplies last and within the timeframes specified in our marketing.

We reserve the right to make errors in our inventory. If we are missing any of the items you ordered, we will send the items we have in stock and credit the missing item(s), or cancel the order if we cannot deliver any of the items.

Discount codes are always valid for regular priced items and not for already discounted items/offers, and cannot be combined with other discounts. Some discount codes are personal, and we reserve the right to reject any sales and deactivate discount codes if we suspect misuse. A maximum of one discount code per order is allowed.

For special offers that require an item to be included with the purchase, these requirements must be met. If you return items that cause the requirement not to be met, we will charge you for the product's regular value. This also applies to the terms for free shipping.

4. Products

All size recommendations are indicative and will naturally not suit everyone. If your product does not fit, muscleup.no cannot be held responsible for the choice of size.

Images used in the online store are illustrative and may differ from the actual appearance of the item.

5. Formation of Contract

A purchase agreement is formed when the customer has received an order confirmation via email from muscleup.no. It is assumed that the customer has provided correct information regarding email address and physical address.

The order's sales amount is charged from the customer's card / or other payment solution when the order is shipped from the seller's warehouse.

The agreement is not binding if there have been writing or typographical errors in the offer from the seller in the online store's ordering solution or in the buyer's order, and the other party realized or should have realized that such an error existed. For example, if a product has no price.

6. Payment:

7. Shipping

Free shipping for orders over NOK 1000 after any discounts.

For orders under NOK 1000, the shipping cost is: "Package in mailbox": NOK 89. The package is sent with tracking and delivered directly to your mailbox. 2-4 business days delivery time. Max weight 5kg.

The risk for the item transfers to the buyer when he, or his representatives, has received the item in accordance with point 10. The seller is responsible for the item until it has been delivered to the buyer.

8. Right of Withdrawal, Return, and Exchange.

At muscleup.no, you have a 14-day exchange, return, and right of withdrawal for unused items. To exercise your right to exchange, return, or withdraw, it is important that you notify us within 14 days of receiving the item. If the deadline has expired, the item(s) will be returned directly to the customer.

Return shipping for exchanges and cancelled purchases is paid by the customer. For complaints, return shipping is not charged.

Please note that the right of withdrawal only applies to consumers and not to corporate customers.

Underwear, bikini bottoms, food, and beverages cannot be returned.

If you cancel the entire purchase, you will be refunded the value of the goods at the time of purchase, within 30 days of us receiving and processing your return. You will receive an email when your return has been processed. If you paid by card, the amount will be refunded directly to the same card you used for the purchase.

If you wish to return all or part of your order and have chosen invoice as your payment method, you can postpone the due date free of charge at www.klarna.no. If this is not done, a reminder fee may be incurred before your return is received and processed. Reminder fees are charged to the customer. Klarna can be contacted by phone at 21 01 89 91 or by email: info@klarna.no

We will update the invoice as soon as we have processed your return. If you have already paid your invoice, Klarna will contact you to obtain your account number so that they can arrange for a refund.

Unused items

To receive a full refund for a return/withdrawal, the item must be returned in the same condition as when you received it. This means in its original packaging, with all tags attached, and without odor or marks.

If the original packaging is damaged, the item will be considered used. Please be aware of this, as the item cannot be resold and falls under used items if tags are removed or original packaging is damaged.

Used items

If you return a used item, we will assess the item's reduction in value and refund the item's used value. An item without original packaging, tags, or with odor/marks will be considered used, and the full amount will not be eligible for a refund.

9. Delivery and Delays

Fast delivery is a high priority for us! We do our very best to deliver as quickly as possible at all times. Normal delivery time is 1-4 business days, depending on where in the country your order is being sent.

We kindly inform you that we reserve the right to experience delays during periods of high demand at muscleup.no or Bring/PostNord, and during public holidays. If the delay (shipping date) is longer than 14 days, you as a customer have the right to cancel the purchase without any cost.

Uncollected package:
For packages that are not collected, we charge a fee of NOK 249. This covers our costs for sending out and returning the package to us.

10. Complaint in case of defects in the item and deadline for claiming.

If there is a defect/fault with the item, you as the customer have a right to complain for 2 years from the date you received the item. This assumes that you, as the customer, notify us within a reasonable time. Before returning due to a complaint, you must contact us. The problem with the item must be documented. We may request close-up photos, as well as an overview photo of the item's defects. If anything is damaged/marked/stained/smelling on the product when you receive the package from us, you must contact us immediately to inform us so that we can register this on your order if you intend to return the product.

Please note that if the item has been used excessively or not for its intended purpose, the 2-year right to complain will lapse.

If we have packed the wrong item, it is important that you notify us within 14 days of receiving the item. We will then pay the return cost and send the correct item if it is still in stock. We reserve the right for out-of-stock situations.

It is important that you have a receipt for your purchase. If you have the relevant order number for the complaint, it will serve as proof for us that the item was purchased in our store.
In case of a complaint, the customer will be refunded the same amount for the complained item as when it was purchased, or a new item if we still have the product in stock.

Exchanges and returns often take up to 3 weeks from when you have sent the item back. See Exchanges and Returns – Muscleup for alternative methods for exchanging and returning items.

If you are returning all or part of your order and have chosen invoice as the payment method, you can postpone the due date free of charge at www.klarna.no. If this is not done, a reminder fee may be incurred before your return is received and processed. Reminder fees are charged to customers. Klarna can be contacted by phone at 21 01 89 91 or by e-mail: info@klarna.no

Just as it is our responsibility that the package reaches you, it is your responsibility as the customer that the package reaches us. If you choose a tracked package, you are completely sure that it will not get lost. If you choose a cheaper option without tracking, you have less control over where your package is.

11. Seller's rights in case of buyer's breach of contract

If the buyer fails to pay or fulfill other obligations under the agreement, and this is not due to the seller or circumstances on the seller's part, the seller may, in accordance with the rules in Chapter 9 of the Consumer Purchase Act, withhold the item, demand fulfillment of the agreement, demand cancellation of the agreement, and compensation from the buyer. The seller may also, under certain circumstances, demand interest for delayed payment, collection fees, and fees for uncollected items not paid in advance.

• Fulfillment: If the buyer does not pay, the seller can uphold the purchase and demand that the buyer pays the purchase price (fulfillment). If the item has not been delivered, the seller loses their right if they wait an unreasonably long time to make the claim.
• Cancellation: In case of significant payment default or other significant breach of contract by the buyer, the seller may cancel the agreement. However, the seller cannot cancel after the purchase price has been paid. The seller may also cancel the purchase if the buyer does not pay within a reasonable additional deadline for fulfillment set by the seller. However, the seller cannot cancel while the additional deadline is running, unless the buyer has stated that he or she will not pay.
• Compensation: The seller may claim compensation from the buyer for financial loss incurred as a result of a breach of contract by the buyer, cf. Section 46 of the Consumer Purchase Act.
• Interest on delayed payment/collection fee: If the buyer does not pay the purchase price in accordance with the agreement, the seller may claim interest on the purchase price in accordance with the Act on Interest on Delayed Payment.9 In case of non-payment, the claim may, after prior notice, be sent for collection, and the buyer may then be held liable for fees under the Act on Debt Collection and other recovery of overdue monetary claims.
• Fee for uncollected goods: If the buyer fails to collect ordered goods, muscleup.no will charge the buyer a fee, i.e., return and handling costs (NOK 249), as well as accrued interest and fees for invoice purchases. The fee shall at most cover the seller's actual expenses for delivering the item to the buyer. Such a fee cannot be charged to buyers under 18 years of age.

12. Warranty / Personal Data / Age / Conflict Resolution / Force Majeure

Warranty given by the seller provides the buyer with rights in addition to those the buyer already has under mandatory legislation. A warranty therefore does not imply any limitation on the buyer's right to complain and claim in case of delay or defects under points 9 and 10.

Personal data will not be disclosed to any parties other than the third-party providers Muscleup AS uses to offer complete solutions. Muscleup AS processes personal data in accordance with applicable legislation, including the EU General Data Protection Regulation.

Age: You must be over 15 years old to make a purchase from us. If you are purchasing with an invoice or partial payment, the age limit is 18 years old.

Conflict Resolution: Complaints should be directed to the seller within a reasonable time, cf. Point 8. The parties shall attempt to resolve any disputes amicably. If this is not successful, the buyer may contact the Consumer Council for mediation.

Force Majeure: Muscleup AS is exempt from liability for non-fulfillment of certain obligations in relation to these general terms, if the non-fulfillment is due to exonerating circumstances as described below, and these circumstances prevent, hinder, or delay the fulfillment of obligations. Exonerating circumstances include acts or failures by authorities, new or changed legislation, labor market conflict, blockade, fire, flood, sabotage, or accidents of major scope. Force majeure also includes decisions by public authorities that negatively affect the market and products, such as warning texts, sales bans, etc., or an abnormal decline in the market.