Within 14 days of receiving your item(s), you can exchange the item(s) for another item(s) if we have the desired item(s) in stock. The item must be unused, undamaged, with tags attached, and in its original packaging. Clear information including your name, order number, and the reason for the shipment must be included with the shipment. You are responsible for covering the shipping costs to us.
There are two ways to make an exchange:
- You send the return to us and include information about what you want to exchange it for, as well as your address and phone number. We will then send you the new item as soon as we receive the return, provided that we still have the desired item in stock. In this case, you cover the shipping costs to us, and we cover the shipping costs back to you.
- You order the item you want as a new, regular order. At the same time, you send the return to us. We will refund the amount for the first item when we receive it back. If you choose this option, you will receive the item faster as we send the new order immediately, but you will have to cover the shipping costs for both shipments. This is the method you should use if you want to reserve an item so we don't sell it out while waiting for the return.
* underwear, bikini bottoms, food, and drinks cannot be returned
RIGHT OF WITHDRAWAL
As a customer, you have a 14-day right of withdrawal. You will be refunded the full amount if you exercise your right of withdrawal. You are responsible for paying the shipping costs for returning the item, and the item must be unused and in its original packaging when returned to us. If you exercise your right to cancel a purchase, we will refund the full amount for the item(s) as soon as possible and within 30 days from the date we received the goods. If you paid with Klarna invoice and have not yet paid it, the item will be removed from the invoice. If you have already paid your invoice, Klarna will contact you to get your account number for the refund. You are responsible for and must cover shipping costs to us. If you return parts of your order and have chosen invoice as your payment method, you can extend the due date free of charge on www.klarna.no. If this is not done, late fees may apply before your return is received and processed. Late fees are incurred by the customer. Klarna can be contacted by phone at 21 01 89 91 or by email: info@klarna.no
* there is no right of withdrawal for underwear, bikini bottoms, food, and drinks
