PRIVACY
Privacy & GDPR
Information about our privacy policy
Privacy Policy
This privacy policy applies to all business processes at Muscleup AS.
This policy provides information about data processing carried out by Muscleup AS and defines the purpose of processing, as well as data processing we perform on behalf of our customers based on their instructions.
Processing of personal data is necessary for us to fulfill our contractual obligations and serve you as a customer. Personal data may also be used for sales, customer service contact, marketing, information, and accounting.
For marketing via email/SMS, consent is obtained in advance.
By providing us with your personal information, you agree to the practices and terms described in this privacy policy.
If you have objections regarding our processing of personal data, you also have the right to complain to the Norwegian Data Protection Authority (Datatilsynet).
Company contact information
Muscleup AS
Notvollvegen 18
6456 Skåla
Email: kontakt@muscleup.no
Information collected
Information may be registered and stored when you create a membership account on muscleup.no, when you contact customer service via email or phone, or when you use our services.
Where do we store information about you – and where do we share information about you?
Our online store is built with Shopify, and all data is thus stored in the database associated with Muscleup AS's domain: http://muscleup.no/
Subcontractors
Muscleup AS also uses services provided by third parties.
Overview of subcontractors where information may be stored when using muscleup.no's services:
Klarna
If you pay with Klarna in the online store, personal information such as email, name, address, and national identity number will be shared with Klarna for credit purposes.
Vipps
If you pay with Stripe in the online store, personal information such as email, name, address, national identity number, and card number will be shared with Vipps.
Wolve
Muscleup AS uses Wolve as a loyalty platform for its customer club and for sending SMS. Name, phone number, and email may be shared with Wolve.
Google Analytics
Google Analytics is used for analyzing traffic in the online store. IP addresses and browsing patterns are stored.
DnB Regnskap
DnB Regnskap is the accounting system Muscleup AS uses. Data necessary for accounting, such as name, address, orders, and invoices, is stored here.
Proteria
We send packages with Proteria, a provider that offers shipping services through Posten, Bring, and PostNord, and thus share shipping-related information such as name, phone number, and address.
Communication via email and SMS
As a customer, you may receive emails and SMS messages related to your customer relationship. For example, we will send you emails/SMS related to orders you have placed, SMS with tracking numbers, forgotten passwords, information about your customer account, etc. This is defined as legitimate interest and will not require consent.
We also use email for marketing and communication. As a customer of Muscleup AS, you will periodically receive SMS and newsletters, provided you have given active consent. It is possible to unsubscribe from SMS and newsletters by clicking the unsubscribe link here. You will also find the link in SMS and newsletters.
Access and rectification
You have the right to access the information registered about you. Access can also be obtained by sending an inquiry to kontakt@muscleup.no. If the registered information is incorrect or incomplete, you can request that the information be corrected in accordance with the Personal Data Act.
Storage and deletion
Information that is no longer necessary for the purpose for which it was created is deleted from our systems.
Information about the use of cookies.
A cookie is a small text file stored on your computer.
We use cookies, among other things, to remember your login, password in encrypted form, to improve the user experience, and as part of our marketing to new customers.
When you visit our services, we set both temporary and persistent cookies. A temporary cookie is often automatically deleted when you close your browser, while persistent cookies can remain on your machine for up to one year.
If you wish to learn more about cookies, you can visit http://www.aboutcookies.org.
The following cookies are in use in our services
Use of our store solutions
- We use cookies, among other things, to remember you as a customer and to remember items in your shopping cart. Without cookies, an online store would not be able to function.
- Use of Klarna Checkout: When our store solutions are used with Klarna Checkout, cookies are set by Klarna. More information at https://www.klarna.com/no/cookies/.
- Google Analytics: Google Analytics uses cookies for traffic analysis.
Consent to the use of cookies
According to Norwegian law, you have automatically consented to us storing cookies on your computer if you allow this through your browser settings.
Do you still have questions? Don't hesitate to contact us.
General information about cookies
What is a cookie?
A cookie is a small data file stored on your computer, tablet, or mobile phone. A cookie is not a program that can contain harmful programs or viruses.
How the website uses cookies
Cookies are necessary for the website to function. Cookies help us gain an overview of your visits to the website, so that we can continuously optimize and tailor the content of the website to your needs and interests. Cookies can, for example, remember what you have put in your shopping cart during previous visits to the site, if you are logged in, and which language and currency you want to be displayed on the page. We also use cookies to target our ads to you on other websites. Essentially, cookies are used as part of our service to make the content displayed as relevant as possible to you.
How long are cookies stored?
How long cookies are stored on your device can vary. The storage time is calculated from the last time you visited the website. The cookie is automatically deleted after its expiration time. Below you can see a complete list of cookies.
How to reject or delete cookies
You can at any time reject cookies on your computer, tablet, or phone by changing the settings in your browser. Where you find the settings depends on which browser you use. If you change the settings, you must be aware that certain functions and services cannot be used, as they require the website to remember the choices you make.
You can opt out of Google Analytics cookies here.
It is possible to opt out of certain advertising networks that share information across different networks here.
Deleting cookies
Cookies that you have previously accepted can later be deleted. If you use a PC with a newer browser, you can delete cookies by using the shortcut keys: CTRL + SHIFT + Delete.
If the shortcut keys do not work, or if you use a MAC, find out which browser you are using and click on the relevant link:
Remember: If you use multiple browsers, you must delete cookies in all of them.
Do you have questions?
If you have any comments or questions regarding information and/or the processing of personal data, please feel free to contact us. The cookie declaration is updated monthly by Cookie Information. If you have questions about it, you can write to info@cookieinformation.com.
